Patient Experience Symposium 2024 UAE

6th Annual International Patient Experience Symposium


May 28, 2024 - May 29, 2024    
9:00 AM - 6:00 PM

Event Type

The 6th Annual International Patient Experience Symposium, a revolutionary event organized by BII World and proudly presented by Sheikh Shakhbout Medical City (SSMC) and strategic partner, Emirates Nursing Association (ENA), is set to unfold from the 27th to 29th of May 2024 at the opulent St. Regis Abu Dhabi, UAE.

Aligned with the vision of “2024 emerging as the year of Patient Experience”, this symposium is poised to redefine healthcare experiences with the theme “Transformative Empathy: Where Care Meets Innovation” where innovation and compassion seamlessly blend to shape the future of healthcare.

Big Talking Points Include:

🔹Finding Empathy in Value based PX

🔹The Art of Healing: Integrating Creativity into Care

🔹TechPX: Role and Impact of Technology in PX

🔹Beyond the Corner Office: Leadership Impact on Transformative Changes

🔹Nursing Excellence

🔹Care Delivery Reengineering through Innovation

🔹The Art of Arrival: Redefining Hospitality and Crafting the Space

🔹Inclusive Horizon: Bridging the Gap between Healthcare and the Community


With a history of 5 successful annual events, the 2024 edition of #IPXSymposium has already confirmed participation from Scientific Committee Members and Panelists:

🔹Dr. Hassa Saif Al Mazrouei –Medical Director Patient Experience – Sheikh Shakhbout Medical City

🔹Dr. Sumaya Mohamed Al Balooshi – Director of Nursing – Emirates Health Services, | President –

Emirates Nursing Association

🔹Dr. Ali M. Al Khathaami – Executive Director, Quality & Patient Safety – Ministry of National Guards Health Affairs, Saudi Arabia

🔹Alexander Jankuloski – Chief Executive Officer – Kuwait Hospital

🔹Dr. Héctor Upegui – Worldwide Market Development Executive & Chief Health Officer – Merative

🔹Dr. Abeer Al Subait – Deputy Executive Director of Corporate Quality, Patient Safety & Patient

Experience – Ministry of National Guards Health Affairs, Saudi Arabia

🔹Eng. Gary O’Leary – Market Development Leader CHSO – Merative

🔹Dr. Raza Siddiqui – Visionary, Healthcare Stalwart and Business Leader

🔹Vivek Shukla – Executive Director, Commercial – PureHealth

🔹Ms. Amna H. Al Mesafri – Director of Patient Experience – Sheikh Shakhbout Medical City

🔹Dr. Imad El Majzoub – Consultant Physician, Medical Emergency – Sheikh Shakhbout Medical City

🔹Muayyad Hussein – SEHA Corporate Nursing & Midwifery Director – Abu Dhabi Health Services Company (SEHA)

🔹Racha Abou Chahine – Quality & Risk Management Director – Fakeeh University Hospital

🔹Manuel Carvalho – Chief Operations Officer – Oman International Hospital

🔹Dr. Marie Kim James – Director of Nursing – SEHA Kidney Care (SKC)

🔹Dr. Majeda Afeef Al-Ruzzieh – Chief Nursing Officer, Chairperson Patient Centered Care Committee, King Hussein Cancer Center, Jordan

🔹Dr. Fawaz Al-Alloosh – Head of the Oncology Department – Warith International Cancer Institute (WICI)

🔹Jason A. Wolf, PhD, CPXP – President & CEO – The Beryl Institute, USA

🔹Helen Haskell, Former Co-Chair | World Health Organization’s Patients for Patient Safety Advisory Group | President – Mothers Against Medical Error and Consumers Advancing Patient Safety, USA


To get most updated speakers line up kindly Download Agenda:


Sponsors and Partners:

Sheikh Shakhbout Medical City – Presenting Partner

Emirates Nursing Association – Strategic Partner

Curam by Merative – Patient Care Partner

RAK Hospital | Oman International Hospital | NMC Provita – Silver Partners

King Hussein Cancer Foundation and Center – Associate Patient Experience Partner

Fakeeh University Hospital | Warith International Cancer Institution – Associate Partners

TheDecisionLabs – Exhibiting Partner

CXSA – Supporting CX Association

Contact Information

Name: Diksha Kuntal
Phone: +971 506 387 886
E-Mail: [email protected]