5th Annual Patient Experience Excellence Congress

The 5th Annual Patient Experience Excellence Congress is set to build on the success of its previous editions, continuing its mission to transform healthcare for the future. This year’s congress is aligned with the vision of “2024 emerging as the year of Patient Experience,” and aims to redefine healthcare experiences through a blend of innovation and compassion.

Participants, including global patient experience veterans and healthcare leaders, will engage in post-event workshops to deepen the insights gained during the congress. The event will also host exclusive poster presentation competitions, allowing innovators to showcase their research and ideas. Additionally, a technology and solution showcase will highlight the latest advancements in healthcare, all within the overarching theme of seamlessly blending innovation and compassion to shape the future of healthcare.

A significant focus of the congress is aligned with the Saudi Vision 2030 program, which prioritizes improving patient experience and outcomes. The government has initiated several programs to enhance patient-centered care and empower patients to take an active role in their healthcare.

This congress provides a platform for healthcare professionals to collaborate, share knowledge, and explore new strategies to improve patient experiences, ensuring a healthier future for all.

Conference Sessions

Power of Patient Voice:
Driving Saudi Healthcare Transformation

Co-Designing
The patient experience model

Healthcare Economics
Impact from Patient Expereince

System Integration
For Seamless Patient Experience

Staff Engagement
Healthcare Frontliners Engagement & Wellbeing

Tools & Technology
For patient engagement and better outcomes

Value Based Care
and Patient-Centred Care

Measuring Patient Experience
Metrics and Best Practices

Accessibility and Inclusivity in Healthcare
Dissolving barriers and addressing disparities

Patient Advocacy & Empowerment
of patients and families